Business Process Outsourcing

1-10 Years

Delhi




Job Details
BPO or Business Process Outsourcing is an outsourcing made between two countries. A BPO executive handles numerous tasks, the major task of which is client servicing.
Company hires experts to subcontract their work to other country. You can explore all domestic and international BPO jobs and other jobs in Delhi-NCR by filling in employment form given on our company page:

KEYSKILLS REQUIRED:
✓Excellent communication skills for voice process.
✓Accent matters the most, so, one has to sound fluent.
✓First-rate written skills are a plus, if working for non-voice process.
✓Computer knowledge with fast typing speed./br> ✓Should be comfortable working in both day and night shifts.
✓Interpersonal skills are must.
✓Should be spontaneous in responding to customer calls and queries.
✓Open to learn new technical skills quickly.
✓Having additional training experience or expertise in Customer Relationship Management would be an added value.
✓Flexible enough to work in a dynamic environment.
✓Should be aware of the ongoing marketing trend.

RESPONSIBILITIES:
✓Handle calls from customers and provide solutions.
✓Provide effective services to customers by resolving complicated issues.
✓For inbound process, the candidate should be able to solve queries of customers.
✓Must be open to discussion with the team leader/supervisor.
✓Should be prompt in carrying out major tasks like Business Research and Financial Analysis.
✓Should set goals and work on to execute day-to-day responsibilities for clients, and the company.